All success storiesHealthcare

HIPAA-Compliant VA Cleared a 3-Week Prior Auth Backlog in 14 Days

Summit Medical needed HIPAA-trained support for prior authorizations and patient scheduling. Breeze matched them with a specialist in under 48 hours, something three agencies had failed to do in two months.

DR

Dr. Rebecca S.

Founder, Summit Medical Partners

22%+

increase in patient CSAT

$3,800/mo

saved on staffing costs

44hrs

time to placement

The Challenge

A three-week prior-authorization backlog was delaying patient care and pulling clinical staff into admin work they weren't hired to do, and two prior staffing agencies hadn't been able to find someone qualified.

The Solution

Breeze sourced a HIPAA-trained specialist experienced specifically in prior auth workflows and patient scheduling, matched and onboarded in under 48 hours.

Roles hired for

Healthcare Virtual AssistantPatient Scheduling Specialist

Our medical practice was drowning in prior auths. Breeze supercharged our operations workflow within days, not months.

Dr. Rebecca S. , Founder, Summit Medical Partners

The Results

The backlog cleared in 14 days instead of the projected several weeks, and patient satisfaction scores climbed as scheduling response times improved.

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