Support
Ecommerce Customer Support
Handles order inquiries, returns, and customer questions across your storefront.
TicketsLive ChatCSAT
Typical pricing
$8–$13/hr
Typically 20–40 hrs/week
Talent sourced from
Philippines
Latin America
South Africa
All candidates background-checked, skills-tested, and English-proficiency rated before placement.
What's included
Everything handled,
nothing left to chance.
Ticket and inbox coverage
Live chat and email response
Escalation handling per your playbook
CSAT and response-time tracking
Knowledge base and macro maintenance
Direct Slack/email communication
Tool and platform training included
Coverage aligned to your customers' timezones
Ideal for
Built for teams
that move fast.
1
Teams whose support volume has outgrown founder-led coverage
2
Businesses needing consistent response times without burning out staff
3
Teams wanting a dedicated support hire before committing to a full team
4
Businesses expanding into new timezones or languages
Ready to get started?
Matched with your top 3 candidates within 72 hours. No commitment required.
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